Acceptable Use Policy

This Acceptable Use Policy ("AUP") defines acceptable standards of conduct and prohibited activities for all users accessing the Stackon Platform. This policy is designed to ensure platform reliability, protect customer confidentiality, safeguard multi-tenant infrastructure, and comply with card network, payment processor, and cloud service provider rules.

This AUP applies to all workspace owners, agency team members, contractors, and external client portal users.

You may not use the Service to upload, transmit, store, or distribute content, or facilitate activities, that:

1. Violate any applicable local, state, national, or international statute, ordinance, or regulation;

2. Involve illicit goods, illegal narcotics, unlicensed financial schemes, pyramid schemes, or fraudulent business practices;

3. Contain, link to, or promote Child Sexual Abuse Material (CSAM) or any form of child exploitation;

4. Promote hate speech, incite violence, threaten harm, or harass, stalk, or intimidate individuals or groups;

5. Infringe upon the copyright, trademark, trade secret, patent, or other proprietary rights of any third party;

6. Disseminate deliberately misleading, defamatory, or fraudulent statements or impersonate any individual or entity.

You must not compromise or attempt to compromise the integrity, security, or availability of Stackon systems. Prohibited conduct includes:

1. Attempting to bypass or subvert authentication mechanisms, workspace permission checks, internal seat quotas, or tenant isolation controls;

2. Uploading or propagating malware, viruses, worms, ransomware, Trojan horses, or malicious payloads;

3. Conducting unauthorized vulnerability scanning, penetration testing, or security probing of production servers without prior written authorization from Stackon;

4. Launching denial-of-service (DoS/DDoS) attacks or generating excessive, disproportionate requests intended to impair platform responsiveness;

5. Using automated scraping bots, harvesting scripts, or headless crawlers to extract proprietary data or source code from the Platform without express authorization.

Stackon provides real-time workspace chat, client feedback feeds, and automated email notifications. You agree not to:

1. Send unsolicited commercial email (spam), bulk marketing solicitations, or deceptive phishing communications through the Platform;

2. Harvest, scrape, or compile email addresses or contact information of third parties without their documented consent;

3. Forge email headers or manipulate message routing metadata to disguise the origin of messages.

Users must not use the Platform or integrated payment features to conduct fraudulent transactions, test stolen card numbers, or engage in deceptive chargeback practices. Legitimate billing inquiries regarding Stackon SaaS subscriptions must be directed to billing@stackon.co.

1. Investigation and Remedial Action: Stackon reserves the right to investigate suspected violations of this AUP. If a violation is substantiated, we may take appropriate remedial actions, including issuing administrative warnings, removing prohibited content, restricting access privileges, or terminating workspaces.

2. Reporting Abuse: To report suspected abuse, spam, or security vulnerabilities, contact abuse@stackon.co.

3. Copyright & DMCA Notices: To submit an intellectual property or copyright infringement notice, email legal@stackon.co with: (a) identification of the copyrighted work; (b) location/URL of the infringing material; (c) your contact information; and (d) a statement of good faith belief and accuracy under penalty of perjury.