Company & Support Information
Official company details, support communication channels, and verified contact points.
Official contact channels and communication guidelines for support, billing, privacy, legal, and security inquiries.
Product and Service Identity
• Product Name: Stackon
• Primary Website: https://stackon.co
• Description: The Operating System for Client Work - client requests, project delivery, visual proofing, retainers, and billing.
• Merchant of Record for SaaS Subscriptions: Dodo Payments, Inc.
Official Contact Channels and Response Times
For inquiries regarding the Stackon platform, please use the appropriate designated contact channel:
| Department | Contact Email | Operating Hours | Response Window |
|---|---|---|---|
| General Support | support@stackon.co | Monday - Friday, Business Hours | 24 - 48 Hours |
| Subscription Billing | billing@stackon.co | Monday - Friday, Business Hours | 24 - 48 Hours |
| Legal & Compliance | legal@stackon.co | Monday - Friday, Business Hours | 2 - 3 Business Days |
| Privacy & GDPR Rights | privacy@stackon.co | Monday - Friday, Business Hours | 2 - 3 Business Days |
| Security & Abuse | abuse@stackon.co / security@stackon.co | 24/7 Triage Monitoring | Prompt Action |
Corporate Identity and Entity Disclosure
Stackon operates as a digital cloud software platform for creative and technology agencies worldwide.
[Manual Confirmation Note: Official registered legal entity details, corporate registration number, and physical business address will be updated in this section upon final corporate registration/confirmation.]
All software subscription purchases are processed through Dodo Payments, Inc. as Merchant of Record, which issues official tax invoices and handles merchant-level billing operations.
Questions regarding our policies?
Contact our compliance and legal team for assistance.